How can we help?
Answers for the most common JournalOne questions, plus a direct way to reach support.
Purchases
If Premium does not appear after a purchase, confirm you are signed into the same Apple ID, then use Restore Purchases from JournalOne settings.
Data and imports
Use the Book area to access available import and export tools. Review imported information before relying on performance calculations.
Privacy
JournalOne does not sell journal content or use it for advertising. Review the full Privacy Policy for storage and account details.
Account help
For account access, deletion, purchase, or technical issues, include your device model and app version when contacting support.
STILL NEED HELP?
Email support ↗Talk to a person.
Send us a clear description of the issue and any relevant screenshot. Never email passwords or sensitive brokerage credentials.